02/08/2026
Thank you to everyone who continues to support us – we truly appreciate every single one of you. ❤️
During the holiday season we get extremely busy, and while we always do our best to keep everything running on time, there can occasionally be slight delays due to the high demand. Thank you for your patience and understanding.
There are a few important points we'd like to address.
Unfortunately, we cannot stress enough how important it is to let us know if you're running late or can no longer make your booking. Last night alone, over 30 guests failed to turn up without letting us know.
As a small independent business, this has a huge impact. We schedule extra staff, prepare additional fresh ingredients, and reserve tables that could have been given to other customers. When guests don't arrive, it affects both our business and our team.
If this continues over the next week, we will have no choice but to introduce deposits for all table bookings, including tables of two. We really don't want to do this, but unfortunately it may become necessary.
We also need to address large group bookings. If a table is booked for 5 or more guests, we expect the majority of the party to be dining. Last night we had a booking for 13 people, but only 3 ordered meals. This meant we had to turn away other customers who genuinely wanted to enjoy our food.
Going forward, we will be introducing a stricter policy for larger bookings, with the expectation that each guest will be dining. This helps us manage our tables fairly and ensures more customers have the opportunity to enjoy our cuisine.
Finally, we'd really appreciate it if table bookings could be made in advance wherever possible. During busy service, it's extremely difficult for our team to keep up with Facebook and Instagram messages while also looking after customers in the restaurant.
Thank you once again for your continued support, understanding, and loyalty. We look forward to welcoming you all soon. ❤️
The Bay of Bengal Team