19/08/2025
An Important and Transparent Update for Our Valued Community
To our dear customers, neighbours, and friends,
We are writing today to share some news that we are deeply saddened and disappointed about. We believe in being completely transparent with you, our community, and we want you to hear this directly from us.
We have just been made aware of our July food hygiene rating of 2 out of 5. This is not the standard you deserve, and we are truly sorry. For the number of years, you have trusted us, and we want to be honest with you about this setback.
The moment we learned of this, we took immediate action. We have thoroughly addressed every issue raised in the environmental health officerās report.
Since then, we have conducted a full, deep clean of our entire premises and enrolled our entire team in additional food safety and hygiene training, ensuring the food is handled properly.
We are committed to not just meeting standards, but exceeding them. We have already contacted the local authority to request a re-inspection and are confident of achieving a top rating.
Throughout this period, we have been truly heartened by your continued support, receiving an influx of positive feedback from customers describing their recent experiences as āfantastic as always,ā and praising our āwonderful food and service.ā This means the world to us because this is the place you've known and loved for yearsāthe place where we've celebrated birthdays, quiet coffees, and weekly catch-ups. The familiar faces in our team are still here, committed to serving you the food you love in the place you call your local. We are so grateful you have been with us through the ups and downs, and we appreciate your trust and companionship more than words can say.
We completely understand if you have concerns, and we encourage you to reach out to us directly. We want to hear from you. Whatever your decision, we will fully understand and take responsibility.
Your safety and satisfaction are our highest priority. We would be honoured to have your continued support as we move forward.
With great gratitude,
Pearl Dragon Team