Red River Café

31/01/2024

One final time, The Red River Café team.

TEAM RRC 4 EVA.

Kelsey
Nathaniel
Paxton
Charlotte
Kirsty
Kieran
Brooklyn

22/01/2024

Following the announced closure of Heartlands Trust, as of the 31st January 2024 - it has been decided that SUNDAY 28TH of JANUARY will be the final operating day for the Red River Cafe, and Wheal Play.

We are recommending that customers call to book tables for Sunday - as we are already anticipating to be busy with the Healing of Light festival, and lots of people wanting to visit on our final day. Also, recommending booking sessions for Wheal Play as it will also be busy in there.

Please understand that if you don't book a table, we can not guarantee you a table throughout the day but will be offering a take-away service. There may also be a longer wait than usual due to limited staff but will ensure the best service possible.

Once again, we want to thank everyone for the support over the years, especially the past 3 weeks - it has been appreciated across the site by all staff.

Thank you,
Kelsey and the RRC Team.

08/01/2024

Hello,

What a few days of mixed emotion it has been sitewide since the devastating news of our closure was announced on Friday.

As a Café team, we want to extend our thanks to every single person that has passed through the doors over the past 11 years, you allowed many precious memories to be created.
We want to thank our regulars that we saw in the cafe EVERY week - regularly putting a smile on the staffs faces.
We want to thank every single person that took time out this weekend to visit the café, you made it one of the busiest weekends we have had since September. We appreciated each individual asking us how we were doing and passing on condolences. Its these small actions that will help us get through the last few weeks.

Lastly, I want to thank my team...Nathaniel, James, Kieran, George, Olivia, Paxton, Amethyst, Charlotte, Kirsty, Brooklyn, Hannah, Onyx and the Wheal Play team, Dianne, Debbie and Anna. You made this financial year the most successful that The Red River Café has EVER had. You made the long understaffed days worth every minute, with the memories we made (James accidentally wiping the pass with a tortilla wrap - it was binned and then wiped with a cloth, Kirsty telling a customer that we didnt have skimmed milk only skinny are just a couple of my favourites). We did it guys! You have taught me many valuable lessons, that I'll take with me on my next venture and for many years to come.

Whilst none of us anticipated this happening, we still have 3 weeks to go before we close the cafe door for the last time. We would love to hear our customers favourite memories in person in the coming days - so please pop into the cafe for one last drink (or food)

Thank you for all the support.

(Also, if anyone knows of any jobs going - we have all exhausted Indeed🤣)

Appreciation always,
Kelsey

05/01/2024

Statement from the Heartlands Trust and Cornwall Council

Despite the hard work and dedication over many years of the Heartlands Trust, the registered charity that runs Heartlands in Pool, and the staff there, it has become clear that Heartlands is unable to continue to cover its operating costs and facilities at the site will have to close.

Despite its popularity, recent economic conditions have meant that utility costs have considerably increased, and income from operations has decreased.

All of the funding options currently available have now been exhausted and Cornwall Council is not in a position to be able to step in and provide ongoing financial support for the current operation.

It is currently envisaged that the Café, Soft Play, and the Conference Centre and meeting rooms will close at the end of January. The Trust of course commits to refunding any deposits paid, or tickets bought, for future events that are cancelled.

The Trust is keen that the site can continue to serve the local community; an objective that is shared with Cornwall Council, who own the Heartlands site and lease it to the Trust.

The Council will maintain public access to the park and gardens, and the Registration Service and commercially let shops and offices will remain open.

The Trust are proud of all that has been achieved at Heartlands in making it the much-loved and popular free community facility that it is today.

Heartlands was a major project funded by the National Lottery and intended to improve life and opportunity for the local community by providing access to playground, green space, leisure, educational, heritage and community group meeting facilities. It was also seen as a catalyst for encouraging better standards of new housing development in the vicinity, rather than industrial warehousing.

In the twelve years since it has opened, the Heartlands Trust has been extremely successful in achieving all of those objectives. Recent market research revealed that a considerable proportion of local families use both the indoor and outdoor spaces. 360,000 visitors annually use Heartlands. Well over 10,000 attend annual Bonfire Night: over 2000 attend the annual Christmas markets: the Geekfest three day event attracts over 8,000. Heartlands hosts the largest free playground in Cornwall. Local primary schools have used Heartlands as an educational resource, for children to learn about social history and their local heritage. There is a popular children’s nursery on site. Surrounding new housing developments have been quality designed; and a local gardening group uses space to create a community allotment. The emerging Local Plan recognises the central role that Heartlands plays in binding the local community together.

Throughout its life, the priority at Heartlands has always been the community. Heartlands had never seen itself as a commercial operation: but finance has always been precarious. Budget over-runs on the original build project meant vital units intended to provide rental streams were never built: and intended developer contributions for playground maintenance were never received.

While deeply upsetting for the Trust and its staff, we all remain fully committed to the interests of our community and to a transparent approach to keeping you all informed . We will offer our full support to all the staff involved.

05/01/2024

Due to unforseen circumstances, today (05/01/2024), Red River Café will open at 12pm & Wheal Play will open at 1pm.

Sorry for any inconvenience.

15/12/2023

Due to staff Christmas celebrations tomorrow, RRC will be closing early.

The kitchen will close at 12:30 and doors to the cafe will close at 13:00.

Have a great weekend!

- RRC Team 🎄

07/12/2023

XMAS DEAL ☃️🎄

This December, treat someone to a breakfast!

Buy one of our big breakfasts; get another half-price!
..or eat two if you're feeling hungry 😅

The family friendly Red River Cafe is a real taste of Cornwall. Our menus use locally sourced ingredients to create traditional Cornish food.

30/11/2023

Don't miss the chance to savor the season with our NEW and delightful speciality drinks and food at Heartlands Christmas Market! 😋☕️

28/11/2023

🎄WE ARE LAUCHING OUR FESTIVE DRINKS🎄

~BAILEYS FUDGE HOT CHOCOLATE~
~AERO MINT HOT CHOCOLATE~
~SPICED WINTER BERRY TEA~

Available:
10:00-15:00 Mon-Friday
09:00-15:00 Sat-Sunday

04/11/2023

Tomorrow (5th November) marks Heartlands biggest event of the year, our annual bonfire night.

Due to this, the cafés opening hours will reduce to 09:00-12:00. We will also be operating TAKEAWAY ONLY.

We will return to our normal opening hours of 10:00-15:00 on Monday.

We hope to see you all at the fireworks!

RRC Team🎆

11/10/2023

🌟🍔 Family-Friendly Fun Alert! Kids Eat FREE this Half Term! 🍔🌟

From Saturday 21st October to Sunday 29th October, when you order any delicious adult meal at the Red River Cafe, your little ones can enjoy a FREE kids' meal! 🍔🍟

What's more, we have Halloween activity packs on sale for only £1.00, perfect for keeping your little ones busy, includes a spooky trail with a treaty reward! 🍭

No tricks, just treats! It's the perfect way to enjoy some quality family time and savor a tasty meal without breaking the bank 🍽️❤️

Tag a fellow parent and spread the word about this amazing deal. See you soon!

03/10/2023

Just a few pretty hot drinks we have on offer! 🎃☕️
We’re open from 9.30am - 3.30pm 👐🏻