Clay's Kitchen & Bar

Clay's Kitchen & Bar Authentic regional Indian food - in our restaurant or delivered to you nationwide.
(204)

When does accommodating an allergy become bespoke cooking — and who should pay for the additional work?We recently recei...
07/09/2026

When does accommodating an allergy become bespoke cooking — and who should pay for the additional work?

We recently received this review, and I wanted to address it publicly because I think it raises a much bigger issue for independent restaurants.

First, let's be absolutely clear: we did not charge £50 because someone's daughter has an allergy. And we did not actually charge them. This was just a quotation, and they decided not to honour their booking and leave us a 1-star instead.

We were contacted late on Friday evening for a table of 11 the following day.

We were told that one guest could not consume vegetable oil and that her food needed to be prepared using ghee.

We explained that we could accommodate ONE dish.

They demanded FIVE.

And that's where the problem starts.

In an Indian kitchen, you cannot simply replace oil with ghee when the order reaches the stove. Fried onions, tomato preparations, ginger-garlic pastes, marinades and other components are prepared before service. Many contain oil.

So five oil-free dishes meant preparing separate versions of multiple components from scratch, specifically for one table, with less than a day's notice.

That meant additional ingredients, additional preparation and additional hours of work on an already busy Saturday.

We said we would do it.

But we asked for £50 to cover the additional work.

Apparently, that amounts to an "appalling attitude towards allergies".

The review also suggests that because we prepare components before service, there are "serious questions" about how fresh our food is.

That comment particularly surprised me coming from someone who says they own restaurants themselves.

We've been accommodating allergies and dietary requirements for nine years. We have gone to considerable lengths to make suitable food for customers, and we'll continue to do so.

But I don't believe accommodating an allergy means an independent restaurant must provide hours of additional bespoke preparation for five dishes for free.

There has to be a distinction between making a reasonable adjustment to a dish and asking a kitchen to create multiple separately prepared dishes outside its normal preparation.

Perhaps other independent restaurant owners will have a view on this too.

So I'm genuinely interested: were we unreasonable to ask £50 for the additional preparation?

And does preparing onions, pastes, marinades and other components before service really mean a restaurant's food isn't "fresh"?

Let us know what you think. 👇

What an era! And what a privilege to have shared this industry with you.I still remember vividly the first time we met. ...
29/08/2026

What an era! And what a privilege to have shared this industry with you.

I still remember vividly the first time we met. You came to our restaurant during our very first week, wanting a clay pot lamb biryani. We had sold the last one just a minute earlier to the table next to you.

We had no idea who you were then. We only found out later through your social media post. The following week, we turned up with a clay pot biryani for you, and that was the beginning of our journey together.

Shu & Breege, you are two of the most inspiring people we have met in this industry.

Over the years, I have watched you conduct your business with immense dignity, hard work, honesty and integrity. Always with your values intact. Not a single misstep over the years, and with kindness to your customers, suppliers, fellow independent businesses and the wider community. And your commitment to charity speaks for itself.

You have also gone out of your way to help us personally. Offering to be a collection point for our Clays at Home during Covid was a lifeline at a very difficult time. And I can’t thank you enough for being my sounding board over the years. Always asking the right questions and gently steering me in the right direction. The few times I didn’t listen, I usually ended up regretting it 😂.

There are very few people you meet in life whom you can genuinely say it has been a privilege to know. You are two of those people.

I admire not only the business you built, but the way you are leaving it. On your own terms, and with incredible care for the people taking over. I have seen first-hand how much effort you are putting into making sure they succeed, going far beyond what is required. That says everything about who you are.

Reading’s hospitality scene has been richer because of you, and we are genuinely sad to see you leave it.

But most of all, we wish you both every success and happiness in whatever comes next — and very much hope we’ll continue to be part of each other’s lives.

Who would have thought that one sold-out biryani would lead to a friendship we will always treasure?

Breege & Shu — immense love, respect and admiration.

Salute. ❤️

Nandana & Sharat

Let's get one thing straight - Fidget & Bob is not closing down. But we do have some news…

As some of you know by now, we (Breege & Shu) are moving on from Fidget & Bob. It's been almost 10 years - which feels 100 in real life! - and it is time for us to do new things. We have so much we still want to achieve, and frankly, café life is suited to younger legs. The time is right, it's a happy event for us, and we're leaving on good terms.

Today - Saturday 29th August - is our last public trading day as owners, though we will be around for another little while to support Carla & Haidar, the new owners.

Carla and Haidar will continue to operate as Fidget & Bob, with the same suppliers & menu. It's virtually impossible to distil everything into a few weeks of handover training, so we hope you'll be patient as they find their feet - the same patience you extended to us when we tried weird stuff that didn't work.

When we decided to sell, over aching bones one weekend, we thought to hold onto the name Fidget & Bob, but gradually realised that a name is just a name - what matters is the quality of food & drink, attentiveness of service, and the connections we make.

Since we opened, although always firmly tethered to the premises, we have experienced so much - cute children who attended the nursery next door grow to be fine teenagers; customers who moved away but still pop back to say hello; and often soaring joy & deep despair in the same day. During Covid, which was really formative for a nascent hospitality business, customers said the only time they heard their name was when we called their coffee; another who broke down in tears when he learned of his grandmother's death, but couldn't get to her; and of course, we opened Christmas Day 2020, not being allowed to go anywhere. Coffee was on the house that day - an inconsequential nod to the suffering around us.

We have loved meeting so many Reading indies along the way. When the Government announced lock-down, a number of Reading indies met at ours to discuss what it might mean for small hospitality, and whether we could work to support each other. Out of that, we began to stock local products for sale (who remembers the Ding-a-Ling?) and some we still carry. A big shout out to our friends at Clay's Kitchen & Bar Makan Malaysia Gluten-free Nibsy Rise Bakehouse Dee Caf Shed Double-Barrelled Tilehurst Honey; Vegivores; Swaadish Curry Beechwood Farm Free Range Eggs Geo Cafe; Blue Collar; the much-missed Grumpy Goat; La Petite Bouche; The Collective; Ela's Coffee Bar; Wolsely Street Bakery; Anonymous Coffee; Zest; Warings Bakery; Dark Horse Roastery; Dolphin Brewery; Cuppies 'n' Cream...and oh so many more.

Hospitality is tough right now. Chains aren't evil - of course not - but it is not a level playing field, and that really hurts. Independents don't have the same financial muscle or influence as chains. With that in mind then, when you make a decision to spend your hard-earned money, if you can, please think about spending some with an independent business.

As we could to say goodbye, we've tried to check in with as many people as possible, but like any good Oscar speech, we will have missed some. Please forgive us - there have been so many lovely customers who have passed through.

For now, we'll sign off. If you spot us in the wild do say hello!

Join us for dinner tonight, or for lunch or dinner tomorrow. We have new dishes coming onto our menu and the best team t...
21/08/2026

Join us for dinner tonight, or for lunch or dinner tomorrow. We have new dishes coming onto our menu and the best team to look after you. Tables for walk-in diners always available.

You choose…💛 Book a table or walk in and we will find you one.🧡 Phone with your takeaway order and collect from us 20-25...
19/08/2026

You choose…
💛 Book a table or walk in and we will find you one.
🧡 Phone with your takeaway order and collect from us 20-25 minutes later.
💛 Place an order for Clays At Home and have restaurant quality food delivered to heat up at home
Which one will you try first?

Join us in our bar area and order one of our great on-tap selections and a variety of our nibbles to keep any hunger at ...
17/08/2026

Join us in our bar area and order one of our great on-tap selections and a variety of our nibbles to keep any hunger at bay. Joining us at Clays doesn’t have to mean a big meal and multiple courses. It can just be a b**r and one or two of our fantastic snacks.

Today’s staff lunch  is Indian greens and lentils, made with beautiful greens grown by a dear friend, alongside a simple...
15/08/2026

Today’s staff lunch is Indian greens and lentils, made with beautiful greens grown by a dear friend, alongside a simple potato stir-fry with potatoes grown by another lovely friend. There’s something so special about cooking with produce grown by people you know. Some of the best meals really are the simplest ones.

My dream is that, one day, everything I cook for you will have been grown and produced by me, right next to the restaurant.

Sometimes, others do all the talking for us. We’re so grateful for all of the reviews and feedback and those of you kind...
15/08/2026

Sometimes, others do all the talking for us. We’re so grateful for all of the reviews and feedback and those of you kind enough to share your experiences with us and with others. The good reviews remind us why we do this thing we love and work so hard for; any less than good reviews encourage us to keep pushing to do better. We are grateful for them all. Thank you. Join us this evening for dinner. Phone in to collect a takeaway order. Or place an order online for our Clays At Home delivery service. Whichever way you choose to experience our food: thank you!

Address

22-24 Prospect Street
Reading
RG48JG

Opening Hours

Tuesday 5:30pm - 10:30pm
Wednesday 5:30pm - 10:30pm
Thursday 5:30pm - 10:30pm
Friday 5:30pm - 10:30pm
Saturday 12:30pm - 3pm
5:30pm - 10:30pm

Telephone

+441189596888

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