08/06/2026
To our valued customers,
We’d like to be transparent about why we’re making some changes to how we operate.
Recently, we’ve seen an increase in customers requesting refunds directly through delivery platforms without contacting us first. In many cases, platforms such as Just Eat issue refunds without checking with us or giving us the opportunity to investigate or resolve the issue.
If we ever make a mistake with an order, we always do our best to put it right. We encourage customers to contact us directly so we can correct any problems, offer replacements where appropriate, and often provide complimentary items as a goodwill gesture. Customer satisfaction is very important to us.
Unfortunately, false or unjustified refund claims can have a significant impact on small independent businesses like ours.
This is one of the reasons we have already left Uber Eats, will be leaving Foodhub next week, and will soon be coming off Just Eat as well.
Going forward, we will be focusing on serving customers directly through our own website and by telephone orders.
It’s also worth noting that Just Eat charges us commission of around 25% on every order. Because of this, prices on these platforms are higher than the prices available in-store and on our own website.
By ordering directly from us, you’ll receive better prices and help support a local independent business.
You can order:
✅ Through our website
✅ By calling the shop directly
Payment options include:
• Cash on delivery
• Secure card payment link sent to your phone
• Card payment at your door using our driver’s card machine
Thank you for your continued support, loyalty, and understanding. We genuinely appreciate every customer who chooses to support local businesses like ours.
