26/09/2026
PRIDE OF CARPETS LTD
Carpet Cleaning Terms & Conditions
By booking an appointment with Pride of Carpets Ltd, you agree to the following Terms & Conditions.
1. Booking & Deposits
* A booking is only confirmed once any required deposit has been received.
* Deposits are non-refundable where the appointment is cancelled or rearranged with less than 24 hours’ notice.
* We reserve the right to retain the deposit if the customer fails to provide the required notice.
* Where possible, we may offer to rearrange an appointment at our discretion.
2. Access to the Property
Customers must ensure that we have suitable access to the property at the agreed appointment time.
* There must be safe and reasonable access to the property.
* Where applicable, suitable parking must be available close to the property for our vehicle.
* Customers are responsible for ensuring that any parking restrictions, permits or charges are dealt with before our arrival.
* If parking is not available and this prevents us from carrying out the work, the appointment may be treated as a cancellation.
3. Water & Electricity
Customers must provide access to:
* A suitable running water supply.
* A suitable electricity supply, where required.
* Safe and reasonable access to the areas being cleaned.
If suitable water, electricity or access is unavailable and the cleaning cannot be carried out, the customer may still be liable for the appointment charge.
4. Customer Not at Home
Customers must ensure that someone is available to provide access to the property at the agreed appointment time, unless alternative access arrangements have been agreed with Pride of Carpets Ltd in advance.
If we arrive at the property at the agreed time and nobody is available to provide access, the appointment will be treated as a missed appointment and the full price of the booking will be payable.
5. Preparation Before Cleaning
Customers should remove personal belongings, small furniture and other items from the areas to be cleaned before our arrival.
We will move light and reasonably movable items where practical, but we are not responsible for moving heavy, fragile or valuable furniture.
6. Furniture & Personal Belongings
Customers are responsible for removing valuable, fragile or sentimental items from the cleaning area.
Pride of Carpets Ltd cannot accept responsibility for damage to items that have not been properly secured or removed before cleaning.
7. Stains & Results
Professional carpet cleaning can significantly improve the appearance of carpets and upholstery; however, we cannot guarantee the complete removal of every stain, mark, odour or discolouration.
Some stains may be permanent or may have caused damage to the carpet fibres or underlying material.
The final result can depend on the age, condition, fibre type, previous cleaning products used and type of staining.
8. Existing Damage
Customers must inform us of any existing damage, loose carpet, worn areas, damaged fibres, burns, tears, previous repairs or other issues before cleaning begins.
Pride of Carpets Ltd cannot be held responsible for pre-existing damage that becomes more noticeable during or after cleaning.
9. Carpet Shrinkage & Colour Bleeding
Although we take appropriate care when cleaning carpets, certain materials may be susceptible to shrinkage, colour bleeding, dye migration or other reactions.
Where we believe a carpet or material may be unsuitable for the requested cleaning method, we reserve the right to refuse or modify the service.
10. Drying Times
Drying times vary depending on the carpet, upholstery, weather, ventilation and condition of the material.
Customers should ensure adequate ventilation where possible and avoid unnecessary use of the cleaned areas until they are sufficiently dry.
11. Payment
Payment is due upon completion of the service unless an alternative payment arrangement has been agreed in advance.
Pride of Carpets Ltd reserves the right to charge the full agreed price where:
* The customer is not present and access cannot be provided.
* The customer cancels with less than 24 hours’ notice.
* The customer prevents the service from being completed due to circumstances within their control.
12. Additional Charges
If additional work is requested or required beyond the original quotation, the customer will be informed of any additional cost before the extra work is carried out wherever reasonably possible.
13. Access & Safety
Customers must provide a safe working environment.
We reserve the right to refuse or stop work where we believe conditions are unsafe, including aggressive behaviour, dangerous animals, hazardous substances, unsafe access or other significant health and safety risks.
14. Pets
Customers must ensure pets are kept safely away from the working area during the cleaning process.
Pride of Carpets Ltd cannot accept responsibility for pets escaping through doors or gates that are left unsecured by the customer.
15. Complaints
If you are unhappy with any aspect of the service, please contact Pride of Carpets Ltd as soon as possible so that we have the opportunity to investigate and, where appropriate, return to inspect the work.
Any concerns should be raised within a reasonable period following completion of the service.
16. Acceptance of Terms
By booking a service with Pride of Carpets Ltd, the customer confirms that they have read, understood and accepted these Terms & Conditions.
Pride of Carpets Ltd reserves the right to update these Terms & Conditions when necessary.
Pride of Carpets Ltd
Professional Carpet, Upholstery & Hard Floor Cleaning
Tel: 07384845514
Email: [email protected]
