23/12/2025
To say we are angry and disappointed would be an understatement. Both of these reviews are unfortunately based on circumstances that were entirely outside of our control.
The delivery of both orders was the sole responsibility of Just Eat, not ourselves. We are not accountable for riders or delivery delays, and in both instances we raised the delays directly with Just Eat ourselves for the customers..
We understand that delays are frustrating, however leaving negative and harsh reviews on our platform for issues we did not cause is unfair. These matters should have been addressed with Just Eat directly, or by contacting us so we could assist further.
We kindly ask customers to consider the situation before leaving feedback. Words go a long way, and we are confident that no one would welcome negative criticism for circumstances beyond their control..
so Paul and Maureen remember that for next time you leave a review anywhere!
