As our properties reopen and the world begins to travel again, we would like to introduce you to some of the measures we are taking to safeguard your health, safety and wellbeing at our hotels and resorts. As we welcome back more and more guests, we are also pleased to share that we continue to offer extra flexibility on all new reservations so you can book with confidence
KEEP IT CLEAN
We clean
an disinfect communal areas, along with high frequency touch points such as door handles and telephones, multiple times per day
ENSURE STAFF WELLNESS
Any staff showing or reporting symptoms of COVI D-1 9 will be asked not to come to work, and to self-isolate for the recommended time. HANDWASHING
Staff have been trained in NHS approved hand-washing guidelines. Sanitizer is available in all public areas for the use of guests and staff. EQUIP OUR TEAM
Al I PPE, al on g with appropriate train in g for use and disposal, is available to any employee upon request. INCREASED SAFETY TRAINING
All employees have received comprehensive
COVID-19 safety training based on official
guidance from the government and WHO
SERVICE AS USUAL
You may notice a few changes here and there such as staff greeting you with a smile and a nod of the head rather than a handshake, but we are working hard to maintain our usual warm and friendly service! ENSURE CUSTOMER WELLNESS
If you feel at all unwell during your stay, please call reception from the phone in your room to let us know, and we will advise you on the next steps to take. PHYSICAL DISTANCING
We encourage all guests to maintain a 1metre+ distance from other guests and staff. We have fitted protective screens in areas where this might prove difficult. Members of staff will also practice social distancing.
