10/08/2026
We don’t usually feel the need to address things like this publicly, but unfortunately, after repeated comments and now a negative review, we feel we need to say something.
Recently, someone has repeatedly criticised our page for using AI-assisted content within some of our social media posts. This followed a staff recruitment post, where they even suggested that because AI had helped with the post, we should expect our staff to work for free.
Like many businesses today, we use a range of tools to help us create and promote content online. The ideas, offers, events, photos and day-to-day running of our business are still very much our own. AI is simply a tool that helps us bring those ideas to life and promote our business.
We also genuinely don’t know who this person is, and from the comments that have been made, it doesn’t appear that their review is based on actually visiting us or trying what we have to offer. Instead, it appears to be a judgement of our business based purely on the way some of our social media content is created.
We completely understand that AI content isn’t everyone’s cup of tea, and that’s absolutely fine. Everyone is entitled to their opinion. However, repeatedly targeting a small business over how it chooses to create its social media content, when it has no impact on the service, food or experience we provide, feels completely unnecessary.
Unfortunately, this has now resulted in a poor review being left, with comments restricted so that we’re unable to respond and give our side.
Reviews can have a genuine impact on small businesses and should reflect an honest experience of what a business actually provides. We’re always happy to receive genuine feedback, good or bad, because that’s how businesses learn and improve. But judging an entire business without seemingly experiencing what we actually offer is disappointing.
We’re sorry that we’ve even had to address this publicly. We’d much rather use our page to support our staff, promote what we offer and interact with the customers who continue to support us.
We’ll continue putting our own ideas into our content, using the tools available to us to help promote our business, and most importantly focusing on the real people behind it every single day 🧡