19/09/2026
Data Security Notice
We have been informed by our third-party channel management and reservation technology provider of a security incident affecting reservation data relating to a number of its customers.
We would like to make clear that this incident did not originate from the hotel’s own systems or servers, and the affected data was held and processed within the systems of our external technology provider.
The provider is currently investigating the incident, assessing the impact on each affected customer individually, and has responsibility for implementing the necessary technical and remedial measures.
We have been advised that no payment card or financial information was exposed as a result of this incident.
The provider has also confirmed that a security update has now been deployed within its system to address the vulnerability involved and reduce the risk of the same type of incident occurring again.
We are continuing to liaise closely with the provider and will take any further action required in accordance with our data protection obligations.
We take the privacy and security of our guests’ information extremely seriously and will provide any further relevant updates should they become necessary.
Please stay vigilant - you will not receive WhatsApp messages from us to confirm any bookings.
