16/08/2024
Hello dear customers,
Firstly, we want to sincerely apologize to all of our customers who experienced delays in receiving their food, or had their orders cancelled. We understand how frustrating this must have been, and we take full responsibility. To make it right, we will be offering a 50% discount to all affected customers. We have your names and addresses on file, so please mention this when you call us and we will happily apply the discount to your next order.
To the customers claiming we didn’t answer the calls, we would also like to apologize, and address that there was a system malfunction due to the excessive amount of orders and calls we were receiving
Secondly, we need to address a serious incident that took place in our takeaway. One of our employees, who is a minor, was subjected to racist, sexist, and Islamophobic harassment while doing her job. Comments made included, “it’s because you’re a girl, you can’t do the job right,” “you brown immigrants,” and “Allah, Allah, is not going to save you.” Including comment harassing the employees dad who was present. These words were deeply hurtful to our employee.
To the individual responsible for this behaviour we expect an apology in person. If we do not receive this apology, we will have no choice but to contact the police and file a formal report. We have your information, including your address, and customers who were seated inside are willing to come forward as witnesses.
Lastly, we would like to express our deepest gratitude to our amazing customers who have shown us patience and understanding during this time. We especially want to thank those who took the time to call and encourage us to keep going. Your support means the world to us.
We normally do not respond to negative comments however we felt the need to address this incident, we would like to apologize for our employees rudeness however we would also like to address that she was shaken due to the harassment she had faced.
We apologize again and thank you for understanding us, and we look forward to serving you all better in the future.
J’s pizza and kebab
J’s chippy