11/07/2026
To our valued Horwich community,
As a small family-run business, we want to take a moment to thank every single person who has walked through our doors, supported us, recommended us, and helped us grow. Your support means more to us than words can express.
We have always welcomed feedback, whether positive or negative, because it helps us improve. In fact, many of the changes we've made over the past year have come directly from customer suggestions. We know we're not perfect, and we understand that it's impossible to please everyone all of the time, but we genuinely listen and do our best to learn and improve every day.
Recently, we've received reviews from individuals who, to the best of our knowledge, have never visited our restaurant. As many of our regular customers know, we often come to your table personally to ask how everything was and to make sure you're enjoying your experience. That's why it can be disheartening to see reviews that don't reflect genuine customer experiences.
If you've visited us and have honest feedback,good or bad, we would love to hear it. Please speak to us directly, send us a message, or leave a genuine review. We promise to listen, take it seriously, and implement improvements wherever we can.
Thank you for continuing to support local, independent businesses. We look forward to welcoming both familiar and new faces through our doors for many years to come.
With gratitude,
The Gog House/ Family ❤️
