04/08/2026
Just Eat issues 😔 Please read
Firstly, we would like to sincerely apologise to our Customer who did not receive a food order today.❤️
Unfortunately, this situation was completely outside of our control. Deliveries are carried out by drivers provided by Just Eat.
Recently, we've been experiencing ongoing problems with the Just Eat delivery service. Orders are accepted and we're instructed to prepare the food, but no driver is assigned to collect it.
In today's case, the order was placed at 12:18 pm, and by 4:00 pm no driver had arrived. We contacted Just Eat customer support several times, but unfortunately we received very little help.
We completely understand how frustrating and disappointing this must be for customers and we're genuinely sorry.🥺
We're also extremely upset because food has gone to waste, which is heartbreaking when so many people are struggling and going hungry.😢
Because of these ongoing issues, we have decided to temporarily stop using the Just Eat platform until the situation improves!!!!!
If you would still like to order from us in the future, we would be delighted if you could use Uber Eats instead. We've found their delivery service to be much more reliable, with far fewer issues getting drivers to collect orders.
Thank you for your patience, understanding, and support. We truly appreciate it, and we hope to have the opportunity to serve you again under much better circumstances.
What we also don't understand is how Just Eat can accept an order and take a customer's money when they don't have enough delivery drivers available to collect it. We find this incredibly disappointing and unfair to both our customers and restaurants. Customers are left waiting for hours without their food, while businesses are forced to waste freshly prepared meals. In our opinion, this is simply not an acceptable way to treat customers or restaurant partners.
