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The-Guest Club

Kontaktinformationen, Karte und Wegbeschreibungen, Kontaktformulare, Öffnungszeiten, Dienstleistungen, Bewertungen, Fotos, Videos und Ankündigungen von The-Guest Club, Restaurant, Zermatt.

27/10/2026

Our team is growing. 💫
Welcome to Maria João Bettencourt, our new Business Development and Partnership Manager.
16 years with Tivoli Hotels & Resorts, customer support leadership at Google and Nestlé, and a Les Roches education. She will be building our partnerships with hotels and the wider industry.

07/10/2026

A guest shares a preference. A digital tool makes it visible. Then what?

The employee still needs to understand it, know when to ask a question, and feel empowered to respond.

As hotels invest in digital innovation, Sofia Rodrigues asks us to consider the people expected to put it into practice.

What support helps your team turn guest information into thoughtful service?

02/10/2026

Most of what arrives at a guest's door is a guess.

Sometimes it's right. Someone remembered, and happened to be on shift. For every other guest it's a good guess, and a good guess is what service theatre actually is.

A guest-owned profile changes who holds the information. Nine categories, filled in once by the guest and kept by the guest, shared only with the properties they choose. Your team reads it before arrival instead of learning it during the stay.

Recognition shouldn't depend on who is working that day.

Register at the-guestclub.com

24/09/2026

New manager. Same questions I already answered.

You already told them the w**e you don't drink and the floor you prefer. The person asking again wasn't in the room the first time.
Neither will the next one.

Which one's your story?
Tell me below.

22/09/2026

The Weekend Getaway, Perfected

A weekend escape is precious time to recharge.
You shouldn't have to spend the first hours of your trip explaining how you like your room or asking for extra towels.

Walk right into a stay that feels completely ready for you.

Plan your next weekend trip with ease:
https://www.the-guestclub.com/
luxury weekend getaway, seamless weekend trip, boutique hotel stay, luxury vacation

17/09/2026

They call it bespoke. It's the same welcome card.

Bespoke used to mean built for you. Somewhere along the way it became a template with your name inserted.
Tag the hotelier who needs to see this one.

15/09/2026

Reimagining Hospitality

"At its heart, true hospitality isn't about grand gestures—it's about making someone feel genuinely seen, listened to, and cared for." — Sofia Rodrigues, Founder.

Discover the heart behind The-Guest Club and why we are building a more human way to travel.

Read our story:
https://www.the-guestclub.com/
sofia rodrigues founder, luxury hospitality vision, human centric travel, the guest club story

10/09/2026

My assistant re-sends my preferences before every stay

A profile you have to resend before every trip isn't a profile.
It's a task on someone else's list.
Save this before your next trip.

08/09/2026

Why You'll Love Having a Guest Profile

Traveling becomes so much lighter when you don't have to carry the mental list of your preferences everywhere you go.

-You share your details once; our partners do the rest.
- You always decide who gets access.
- Every trip feels tailored, warm, and personal.

Set up your profile today:
https://www.the-guestclub.com/
portable travel profile, personalized hotel stays, smart luxury travel, guest
recognition benefits

travel

03/09/2026

I told them last time. And the time before

You mentioned your coffee preferences on your first stay. And the second. By the third, you'd stopped bothering.
That's not you being difficult. That's you giving up on being remembered.
Which one hit hardest?

Comment the number.

Adresse

Zermatt
3920

Website

http://the-guestclub.com/

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