08/23/2021
Do you love hospitality, great food and helping your community! Are you looking to be part of a great team? We are looking for fantastic individuals who can help us on our mission to serve Hearty and Flavourful Food with Heartfelt Service and a passion for Public Safety! Accepting applications now for a role on our Hospitality Team.
âWe encourage applications from Indigenous Peoples, Newcomers to Canada, Aboriginal persons, youth, new immigrants or people with disabilitiesâ
Responsibility & Tasks
⢠Maintain cleanliness and stock levels
⢠Communicate with fellow team members with a professional, positive attitude
⢠Prepare/expedite food orders as directed by leadership team
⢠Maintain proper uniform and hygiene.
⢠Participate in Firehouse Subs Public Safety Foundation fundraising initiatives
Job Requirements
⢠Genuinely greet all guests enthusiastically using our standard âWelcome to Firehouseâ greeting and thank them when leaving.
⢠Deliver consistent and exceptional hospitality through friendly, attentive behavior and strong product knowledge supporting our hospitality vision.
⢠ATC Station -> Direct the activities of the bread, setup and steamer positions to successfully maintain high quality, accuracy and speed of service to all guests, including coordinating bread and meat cheese setups. Accurately dress toasted bread according to guest order.
⢠BREAD/SETUP Station -> Ensure proper bread and toasting standards. Ensure proper meat/cheese setup and proper rotation of product in steam tables.
⢠STEAMER Station -> Ensure placement of steamed meat/cheese on the dressed bread and packaging as per dine-in or take out. Final quality and accuracy check of order and one last hospitality opportunity before guest leaves.
⢠Use proper procedures to ensure the accuracy of every order for every Guest.
⢠Provide detailed menu and product knowledge
⢠Ensure every Guest receives a prompt and a warm greeting, and entire orders meet speed of service targets
⢠Promptly execute service recovery for any Guest concerns or complaints by making it right with the Guest regardless of involvement
⢠Provide detailed menu and product knowledge
⢠Ensure every Guest receives a prompt and a warm greeting, and entire orders meet speed of service targets
⢠Promptly execute service recovery for any Guest concerns or complaints by making it right with the Guest regardless of involvement
Covid-19 considerations
We have barriers at all stations. Hand sanitizer stations throughout the dining room and a limit of 7 guests at one time in the building. We clean and sanitize all guest contact surfaces every 15 mins and everyone washes their hands and changes gloves.
Please review the location and verify that the commute is manageable