08/29/2026
I wanted to take a moment to address Friday night's service and also clarify a few things about Beverly's.
Friday was an exceptionally busy night for our little kitchen.
I had a staff member call in sick, and other employees were not available to cover. There was only my son (16 years old) and myself working.
Between 5:05 and 5:24 alone, we processed 14 separate transactions, many containing multiple meals, and the orders continued coming throughout the evening.
I'll be the first to say that we didn't execute everything perfectly.
There were some order mix-ups, and unfortunately one gentleman waited far longer than he should have because his meal was mistakenly delivered to another table. Once I realized what had happened, I apologized to him several times and immediately corrected his order.
Another table was also affected by a mix-up. I personally approached them and offered to refund the portion of their order they hadn't received. They graciously told me not to worry about it. I insisted, but they ultimately declined the refund.
Those mistakes are ours to own.
Being extremely busy explains why our kitchen was under pressure, but it doesn't erase a mistake. When something goes wrong, my responsibility is to acknowledge it, fix it and figure out how to do better.
One change I'm making immediately is better communication about wait times. When we experience a sudden rush and the kitchen becomes significantly backed up, customers will be advised of the approximate wait before ordering. That way, everyone can make an informed decision.
I also want to clarify our pricing and portion size because I've seen some discussion about the cost of eating at Beverly's and quantity of food recieved for the price.
Our regular hamburger is $15.95. That's a 6 oz homemade beef burger on a sourdough bun, with lettuce, tomato, onion, ketchup, mustard and relish. It comes with homemade french fries and homemade coleslaw.
We also intentionally maintain a Seniors Menu with smaller, affordable options because I know many of the people we serve are seniors, live on fixed incomes, or simply don't need a full-sized meal. Affordable options will remain part of Beverly's as our new menu rolls out.
Beverly's isn't fast food. We're a small independent kitchen making a lot of our food ourselves and cooking meals to order. That means there will occasionally be a wait when a large number of orders arrive at once—but an hour is not our normal service time, and I don't consider that an acceptable normal.
I'm proud of what we serve, but I'm also not going to pretend we're incapable of having a rough night. Friday was a rough service. We made some mistakes. We also served a very large number of people, corrected the problems we became aware of, offered refunds where appropriate, and kept going.
I have also privately reached out regarding concerns that were raised about Friday night's service and remain completely open to discussing any legitimate issue directly. If we've made a billing error, I'll correct it. If we've made a service mistake, I'll own it.
Running a small local business means there will be nights when everything runs beautifully and occasionally nights that expose where your systems need to get better. Friday gave me a few things to improve, and that's exactly what I'm going to do.
Thank you to everyone who came out, waited patiently, showed kindness to myself and my staff, and continues to support Beverly's Homestyle Cooking. I don't take that support for granted.
