07/07/2026
Although the feedback has been overwhelmingly positive, that doesn’t mean that every order has been executed perfectly. There are bound to be hiccups and mistakes. There may be service and product issues that result in something less than true satisfaction for our valued guests.
We have a 100% Satisfaction Guarantee. It is our privilege to hear about any issues and be afforded the opportunity to make it right. Please let us know, it isn’t a bother, we want to make it right and learn from the feedback. This motivates us to be constantly improving.
The best options are:
Call the store at 905-800-0310, or
Complete the survey/feedback sent with every order (text or QR code).
These 2 options get to us right away and we can address them on the spot with the team on the floor.
Customers can always send an email or phone call to the head office, but they just forward those to us 3+ days later. We also try to stay on top of Facebook comments/messages, but only limited people can respond so there may be delays.
All this to say, please let us know, we care and are concerned that everyone is completely satisfied.