07/21/2026
Shipping Damage Policy
We take great care in packaging every order to help ensure it arrives safely. Unfortunately, shipping couriers do not provide insurance coverage for liquid products, so damage claims cannot be processed through the carrier.
If your order arrives with damaged latte syrup bottles, please email photos of the shipping box, packaging, and all damaged bottles, along with the quantity of bottles damaged, to [email protected] within 48 hours of delivery. Once the damage has been verified, we will issue a refund via e-transfer for the value of the damaged bottles only. Due to the courier's policy on liquid shipments, replacement bottles will not be sent. Refunds are provided only after the required proof of damage has been been received and approved.
