07/03/2026
Last week, we launched our new Heart to Home Meals website.
While many customers have been able to use it successfully, we know that some have experienced challenges during the transition.
We sincerely apologize for the frustration this has caused and want you to know that our team has been working hard to resolve issues and improve your experience every day.
❤️ Most importantly, while our website has changed, we haven't.
Your local Heart to Home Meals franchise is still here to provide the same caring service you've always relied on.
Returning customers:
When signing in for the first time, you'll need to create a new password as part of our enhanced security.
Simply:
✅ Click Sign In
✅ Select Forgot Password
✅ Enter the email address associated with your account
✅ Follow the instructions sent to your email
If you don't see the email right away, please allow up to 5 minutes and check your Junk Mail folder.
If you're still having trouble—or if you haven't ordered with us in quite some time and need additional assistance—please contact our website support hotline at at 1-877-545-5577. Our team is here to help and will be happy to assist you. Please note the team will be available between 9am - 430pm EDT Monday through Friday.
Thank you for your patience, your understanding, and for continuing to trust Heart to Home Meals. We truly appreciate your support as we continue improving our new online experience.
🔗 Reset your password here:
https://www.hearttohomemeals.ca/customer/account/forgotpassword/