03/02/2015
PUBLICLY we want to make a mention of honor on behalf of all hard working CONCIERGES who makes possible that all our tourist, don't matter at which hotel are they staying...get great memories during VACATION TIME.
it is a matter of success or failure. lots of responsibility and their names and that of the company they work for, are at stake every single time they recommend a restaurant, a water sport, a car rental or what have you , it is not an easy Job...
Yet many merchants specially restaurants depends in great part on the concierge's professional judgment and recommendations.
it is a team work, where the major player in the case of a restaurant, it is the restaurant itself, restajrants must make sure, the service is perfect, the quality and presentation of the food has to be exceptional, in general the experience must be an unforgettable one.
like in everything in life there is good and there is bad. and don't matter how hard restaurants work to make this achievable.. there will always be times when a customer with or without valid reasons, comes out and trash a restaurant and its food or service.
Restaurants need to be conscious about these facts and try everything possible to avoid them. still... inasmuch that serious damage can be done. IT DOES NOT MEANS the restaurant it is a BAD ONE or does not deserve being mentioned to the tourist asking for this type of food etc. IT IS A FACT that all restaurants must keep on working hard to provide the best service, the best food and reasonable prices.
Also it is a fact that there are very few restaurants in Aruba that are really that bad.
No one likes to get bad reviews, or bad comments at the concierge desks when clients are coming back from dinner.. one will say, it is almost impossible, for most of the time with some exceptions.. it is a matter of TASTE that needs to respected, for THE CLIENT IS ALWAYS RIGHT.
A small suggestion would be that concierges call back the restaurant and communicate the incident, so the restaurant can make it up to the client and take care of the problem, for must of the times customers do not express such feelings while they still are at the restaurant.
IN ANY CASE this note is more a THANK YOU NOTE for our hard working CONCIERGES, who on a daily basis are being instrumental in making dreams come through. And are an integral part of the success of our ARUBA RESTAURANTS
THANKS TO ALL OF YOU.
