11/07/2024
To Our Valued Customers,
We would like to bring to our customers attention with our phone & Internet outage, as transitioning from the old dot/copper system to full fibre to the premises was not a smooth process for us. Our telco provider told us there would be 24hour outage (48 hour max) and assured us that they will do everything in their power to keep the down time to Monday (which we are closed on Mondays). In a country without access to social media and just arrived back in the country whilst my business partner was calling our provider’s project manager 2 to 3 times a day and being put on lengthy holds while trying to run the business. Call diversions from our provider to a mobile which we have setup and usually use in internet outages was also not an option during this final transition phase.
Only being re-connected just yesterday. I take the opportunity to shed some light on this infuriating situation and to all parties concerned.
This was extremely frustrating for us as we know it also was frustrating to our customers but it was out of our control and we apologise for the inconvenience.
managment