28/06/2026
Running a restaurant is never easy. Like every business, we always do our best to provide great food and service. However, because we work with people, mistakes can occasionally happen.
We completely understand that customers may feel disappointed or frustrated when something goes wrong. But before leaving a negative review, we kindly ask that you contact us first by phone or send us a message through our page. We are always happy to investigate the issue and do everything we can to make it right.
Sometimes, the problem isn’t actually caused by our restaurant.
For example, one customer ordered 14 Dim Sims and $10 worth of chips. They counted only 12 Dim Sims and immediately left us a 1-star review with a negative comment. As soon as we saw the review, we checked with our staff. The staff member was confident that all 14 had been packed and even counted them twice. We called the customer, and they later found the other two Dim Sims hidden underneath the chips. Unfortunately, by then the 1-star review and negative comment had already been posted, and the damage to our reputation had already been done.
Another common situation is when customers order through Uber Eats or DoorDash and experience long waiting times. Sometimes these delays are caused by the delivery platform or the driver, not by our restaurant. Yet we still receive 1-star reviews because the delivery took too long.
We have also had customers leave negative reviews because they accidentally ordered food containing bacon. We respect all religions and dietary requirements. However, our restaurant is not Halal certified, and we do not display a Halal sign. We kindly ask customers with specific dietary or religious requirements to check the menu carefully before placing an order.
Reviews are extremely important to small businesses like ours. A single 1-star review can have a lasting impact. If something doesn’t seem right, please give us the opportunity to help before leaving a negative review. Most issues can be resolved quickly, and we genuinely want every customer to leave satisfied.
Thank you for your understanding and for supporting local small businesses.
