05/10/2026
Sorry, we’ve had a huge week with the school holidays across our three venues, and are a bit late with the 'card surcharges are gone from 1st October' post.
But here it is...
Running a hospitality business post-Covid has meant getting very comfortable with change. Nothing is how it was when we started, and a whole lot of it isn’t what we signed up for, to be honest.
Price increases, legislation and changing customer behaviours hit us so quickly these days that it’s hard to know what to do first, how to move forward, and how to feel about it all.
What we’ve learnt to do in response is to re-cost our menus much more frequently and use cost-control measures that help us calculate things more accurately as costs change in real time.
When we last costed our menu, we had this change (and so many others) in mind. And we continue to keep a close eye on things to make sure our business remains viable.
Increasing prices isn’t our first response. We look at menu design, workflow optimisation and automation, equipment efficiency, stock rotation, skill-set diversification, stakeholder and supplier negotiation, and so many other areas before we look at pricing. And it’s a constant hustle.
We believe wholeheartedly in the value of cafe spaces to the community, and we don’t think good hospitality is going anywhere. As long as you're enjoying what we offer, we'll keep adapting.
So yes, the card surcharges are gone. But we are still here (and preferring cash where possible 😊).
Thank you for rolling with the punches with us for eight years now. We love what we do, and our community is the best 🧡💚
