29/05/2026
To our valued customers,
We would like to apologise to anyone who has experienced delays or issues with Uber Eats orders from our pizza shop, Rucola Pizzeria TakeAway.
The Uber Eats delivery service was a third-party service that we paid for and offered as a convenience to our customers. While we prepare the food, the delivery process is not managed or controlled by us.
Unfortunately, we are not informed whether drivers are available when an order is placed. Uber Eats accepts the order, we prepare the food, but we are not notified if there is no driver available to collect it. In many cases, we only become aware of the issue when a customer calls us upset, even though the food is ready and waiting to be delivered.
We completely understand the frustration this causes and sincerely apologise for any inconvenience. As a small family business, it is upsetting when our team receives complaints for situations that are unfortunately outside of our control.
Thank you for your understanding and continued support!
Warm Regards
Rucola Pizzeria Team ❤️🍕
