02/06/2026
Lead the FOH house team, work closely with the Head Chef & Kitchen team & make a difference in the Hervey Bay food scene!
Front of House Manager Wanted
About Santini’s
Santini’s is one of Hervey Bay’s leading dining destinations, offering a vibrant hospitality experience built on exceptional food, outstanding service, and genuine customer connections. Our menu showcases authentic pizzas, fresh pasta, premium steaks, seafood, and a carefully curated beverage selection, attracting both locals and visitors throughout the year.
As a family-owned and operated venue, we pride ourselves on creating memorable dining experiences while fostering a positive and professional workplace culture. We are passionate about developing our team, supporting career growth, and maintaining the highest standards of hospitality.
Due to continued growth, we are seeking an experienced and motivated Front of House Manager to join our leadership team.
The Role
As Front of House Manager, you will be responsible for overseeing the daily operations of the restaurant floor, leading and developing the front-of-house team, coordinating functions and events, managing inventory and service standards, and ensuring every guest receives an exceptional experience.
This is a hands-on leadership role suited to someone who thrives in a fast-paced environment, takes ownership of outcomes, and leads by example.
Key Responsibilities
Manage all day-to-day front-of-house operations.
Lead, train, mentor, and motivate front-of-house staff.
Create and manage rosters in line with operational requirements and labour budgets.
Conduct team briefings and maintain high service standards across all shifts.
Oversee reservations, table allocations, waitlists, and guest flow.
Deliver exceptional customer service and professionally resolve guest concerns.
Coordinate private functions, corporate events, celebrations, weddings, and group bookings.
Liaise with clients to plan and execute successful functions from enquiry through to completion.
Work closely with the head chef, kitchen and bar teams to ensure seamless service delivery.
Manage beverage, consumable, and front-of-house inventory.
Conduct stocktakes and assist with ordering, stock rotation, and cost control.
Monitor venue presentation, cleanliness, and compliance standards.
Assist with venue marketing initiatives and social media content creation.
Respond to online reviews and help maintain the venue’s positive reputation.
Ensure compliance with RSA, food safety, workplace health and safety, and company policies.
Support business growth through sales initiatives, upselling opportunities, and customer engagement.
About You
The successful applicant will possess:
Previous experience in a Front of House Manager, Restaurant Manager, Venue Manager, or similar hospitality leadership position.
Strong leadership skills with the ability to build, develop, and retain high-performing teams.
Experience managing functions, events, and large group bookings.
Knowledge of stock control, ordering systems, and inventory management.
Strong understanding of labour management and rostering.
Excellent communication, organisational, and problem-solving abilities.
Experience with social media platforms including Facebook and Instagram is highly regarded.
Confidence handling customer complaints and difficult situations professionally.
Experience using POS and reservation systems.
Current RSA certification.
Availability to work evenings, weekends, and public holidays.
What We Offer
Competitive salary package based on experience.
A leadership role within a well-established and growing hospitality business.
Supportive ownership and management team.
Ongoing professional development opportunities.
Staff discounts and team incentives.
Opportunity to make a genuine impact on the success and growth of the venue.
If you are passionate about hospitality, leadership, customer service, and creating memorable guest experiences, we would love to hear from you.
Bring your resume into Santini’s Restaurant & Bar, 469 Esplanade
Torquay QLD 4655
Australia or email your resume to [email protected]
