15/06/2026
We recently received a 1⭐ Google review over a situation that we believe is unfair, and we’d like to share what happened.
A customer bought a coffee from another café and felt it was too milky. Instead of returning to the original café to ask for an extra shot or a remake, she came to our shop and ordered a single espresso shot to add to her drink. We charged the standard price for an espresso shot, just as we do for every customer.
If the coffee had been purchased from us, we would have happily remade it or added an extra shot free of charge. However, we cannot be expected to fix another café’s drink at our own expense.
Despite this, we received a 1⭐ review, while the café that made the original coffee did not. We feel this is unfair to our team and to the customers who pay the regular price for an espresso.
If you believe this review does not accurately reflect our service, we would really appreciate your support by reporting it on our Google page.
Thank you to everyone who continues to support our small business. ❤️
