25/09/2026
Ombra in 60...ish
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Hellooooo Beautiful people, today we're having a bit of a behind-the-scenes look at a few of the things I'm dealing with.
TLDR: You guys are the best, I'm swapping out my POS and website ordering platform because its causing you guys issues. And I would rather bite the bullet and give you a more reliable system to order on.... Also I love you all... and new menu will come with the new system
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Today is mostly an admin day (aside from making the fresh pasta), it will take a while for my knee to fix itself.
Lately I've been going over some comments and negative reviews/emails based on feedback, and I've decided to replace my current POS system. Currently, the one we've been using is linked to our website and online ordering, but has been really unreliable (they're a massive company, but new in the Aussie market).
Because of this, there have been online order issues, delays, and inconsistent availabilities over the past 6 months, its also why I've delayed the new menu, until we can get a few things fixed on their end.
As you guys know, we're a small local venue that just happens to punch waaay above its weight class when it comes to quality and service. And I will die on a hill with the opinion that I have the best customers around.
So I would rather bite the bullet and swap out for something simpler and more reliable to help give you guys a better, easier experience. Because if you guys aren't happy..... well....... I mean.... I eventually wont have a business regardless.
So thats been my admin nightmare for the past few weeks. I'll be looking to make the change over in the next few weeks to hopefully a better system.
Thanks for being awesome guys!