04/10/2026
โค๏ธ A SINCERE APOLOGY TO OUR CUSTOMERS โค๏ธ
Dear valued customers,
We would like to sincerely apologise to everyone who visited us today.
Today was an unexpectedly difficult day for our team due to a sudden staff shortage. We had to ask some friends to come in and help us at very short notice. Unfortunately, despite everyone doing their best, this affected our service โ orders took longer than usual, and more importantly, some of our food did not meet the quality and standard that we always aim to provide.
We understand that when you choose to dine with us, you expect good food, good service and a good experience. Today, we did not deliver that, and we are truly sorry.
We also want to sincerely apologise to anyone who had to wait longer than expected, received an incorrect or incomplete order, or was disappointed with the quality of their food.
We are not making excuses. We take full responsibility and genuinely appreciate everyone who took the time to give us feedback today. Your feedback helps us understand where we need to improve.
We are already working on our staffing and kitchen operations to make sure this does not happen again. We will do our best to get back to the consistency and quality that our customers know and love.
To everyone who supported us today โ thank you for your patience, understanding and support. โค๏ธ
And to anyone who was disappointed today, we are truly sorry. We hope you will give us another chance to make it up to you and show you the standard we are capable of.
With appreciation,
Doolandella Fish & Chips Depot Team โค๏ธ๐๐