09/07/2026
What a fabulous Coffee Connections on Wednesday morning with so much positive energy š„°
We changed it up a bit this month and I threw out a challenge to our Benalla Business Brains Trust.
It centred on feedback Iād received from one visitorās experience in Benalla and unfortunately was not all positive. š
The 21 businesses in the room rose to the challenge, offering a range of perspectives, while respectfully acknowledging differences of opinion and taking others lived experiences on board.
While we didnāt solve the problem in an hour š
- we did shed some light on an issue that affects many regional towns around Australia.
Recognising that great customer service is a vital skill - and acknowledging that one person having a bad day impacts not only the impression of that business - but the ripple effect for the whole town.
Given Benallaās brilliant cohort of enthusiastic businesses, am sure when we gather again in August, there will be some great potential solutions to be explored further. Food for thought.
Thankyou to everyone who participated in the spirit of the 'Business Brains Trust.'
And a huge shout out to Daniel and the team at RubyBlue Cafe Benalla for going above and beyond in their hospitality, including young Archie who excelled with his customer service!
If youāre interested in attending and being part of a positive conversation, mark the 2nd Wednesday of the month in your diary 7.45am-8.45am at a different local cafe. All welcome. š„°
š**PS Ruby Blueās private back room is ideal for meetings and available for hire.
Benalla Business Network Benalla Rural City Council