18/05/2025
It is very unfortunate that our very first post on this great community group has to be of this nature. A food lovers group that is supposed to celebrate good food and great business, was unfortunately used to slander our business .It was bought to our attention last night , that a member of this page had falsely fabricated a story and posted it on this group as a personal attack on my family aswell as my buisness . As soon as I had the opportunity to reply and clarify things, the post was promptly deleted, not allowing any of its members to have the opportunity to read the truth.
What posses such a person to go to the extremes Mr K….. did with such a story full of lies is beyond me.
We have worked very long hours , 7 days a week with a young family , to achieve our dreams of running a successful business, and to think someone thinks they have the right to falsely accuse and defame our hard work is beyond me. To you Mr K…….this might just be a little fun you have behind your keyboard, but to me, this is a personal attack on my family and my business that we reply on.
We understand that as a buisness, we can not keep all our customers happy, nor is our cuisine to everyone’s liking. However , this post was completely false .
I really hope that the administration team of this group take necessary steps to ensure this doesn’t happen to other businesses.
I think we have the right to reply to Mr K…… original post , and the members also have the right to be able to read the truth. Below is our reply to Mr Killmans original post :
It is very unfortunate that our very first post on this great community group has had to be of this nature. It is very sad to think that someone has gone to the extent of completely fabricating this false narrative as a personal attack on our buisness.
To clarify things , K….
was actually the Uber driver who came in to collect an order for delivery. He refused to accept the order, as he claimed he waited too long. He was dissatisfied at the fact that the $8 fee he will receive was not adequately enough for his time. I calmly explained that we have a process we follow and unfortunately we are very busy with several online order and are getting all orders out as soon as possible.
He then continued to take out his dissatisfaction and aggression on me (the owner) which was not warranted for at all!Refusing the order was your right, but that’s where it stops! You had no right to refuse to leave the store after been asked several times, nor confront other customers when they had asked you to keep it down as they had their children with them( your reply being”well get them out of here then”),nor continue to address your aggressive and absussive behavior towards me infront of my children.
At this point , understandably both myself and my husband were getting very concerned! He continued to verbally abuse me were he told me to “shut the Fzxx up” ,as security was called and had to es**rt you out of the centre .
It was very disappointing and scary that such a small incident had to escalate to this level. Our main concern is the safety of our family and our customers, and no one should have to be subjected to such behavior. Just to clarify, another driver was allocated to the order shortly after, and the customer did receive their order.
Uber has been contacted , and the necessary disciplinary steps will be taken to ensure this doesn’t happen again.
We understand that we can not keep every customer happy, but to be falsely accused , and a completely false narrative being spun about our business, and personal attacks on my family’s character is just not right.
Being a new small family run business is hard enough, without having false and incorrect slander being made against you.
I would like to thank all our loyal customers who jumped to our defense and made us aware of this post, giving us the opportunity to clarify things .
