24/07/2023
Dear Albany, Denmark, Mount Barker and Perth,
Thank you for your ongoing enthusiastic support since our opening 2 weeks ago! We have reflected on customer feedback and analytics and will implement the following optimisations to improve your specialty cafe and Korean restaurant dining experience:
1. Online ordering system
We will implement an online ordering system to meet the demands of the community who would like to secure tables in advance, especially for special occasions. You can still call the business mobile to speak to our friendly staff, however the sheer number of phone calls we had for table reservations was beyond our capacity at our current staffing levels. Thank you for your patience and curiosity in our Korean Cuisine!
2. Boosting of manpower
Due to enthusiastic community support, Uncle Cho's has hired 5+ local personnel to support customer service and operations. Thank you for creating jobs and boosting the local economy!
3. Amendment of opening hours
We have assessed when customers are most likely to visit for a brew or a meal or a grab-and-go lunch and will amend our hours and back-of-house operations to best suit the needs of our loyal customers. The hours have been amended as follows:
Tuesday 7am-1pm
Wednesday 7am-1pm
Thursday 7am-1pm
Thursday Dinner 5.30pm-8.30pm
Friday 9am-2.30pm (Rolls straight into lunch service at 11.30am)
Friday Dinner 5.30pm-8.30pm (Full cafe drink and dessert menu available all hours)
Saturday 9am-2.30pm (Rolls straight into lunch service at 11.30am)
Saturday Dinner 5.30pm-8.30pm (Full cafe drink and dessert menu available all hours)
We are greatful for the customers from the local community as well as those making the long drive from Perth, who have given us a very strong start. We will continue to enhance our products and services to ensure you have a great experience every time at Uncle Cho's.
With thanks,
Uncle Cho and Family