05/03/2021
OVERALL DESCRIPTION OF JOB SCOPE AND RESPONSIBILITIES:
The Banquet Captain is primarily responsible for the supervision of the banquet staff and coordinates all food and beverage services within the banquet department during events. The BC will maintain and develop the highest level of guest relations and coordinate between guests and supervisors and kitchen to ensure the highest of quality.
RELATIONSHIPS:
This position reports to the General Manager, retains relationships with peers and all other departments, as well as maintains relationships with current and prospective clients and guests.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
Please note that the essential job functions listed here are not all-inclusive, rather they indicate the types of activities normally performed by this position and, therefore, may be modified and revised. Other duties may be required and assigned from time-to-time.
Meet and greet guests in a friendly and warm manner.
Coordinates with the Sales Coordinator and Manager on duty to run an efficient event
Performs planning and organization functions for the banquet department like maintaining the banquet logbook for staff
Checks banquet rooms, service, and kitchen areas for cleanliness, proper set up, and make sure sufficient supplies and equipment are available for the function.
Oversee all aspects of assigned banquet function activities, ensuring that food counters are properly set and ready for ex*****on at the appointed time.
Ability to respond quickly and accurately to guest requests.
Display good customer relation skills and take initiative to greet guests in a friendly manner.
Adhering to all banquet standard process, policies and procedures.
Supervises and trains staff in the set up and break down of assigned banquet rooms according to contract and managers instructions.
Supervises and trains staff in the service of food and beverages according to standards.
Discuss any last minute changes with the banquet team.
Ensure all guest requirements are set and ready 30 minutes before event start time.
Coordinates function details with banquet, conference planning, and kitchen staff.
Assist in conducting pre-shift and pre-function meetings.
Display awareness and compliance with security, safety and emergency and energy procedures.
Ability to take and pass all training provided and required by the banquet department to complete daily operational duties.
JOB QUALIFICATIONS:
One or more years of experience as Banquet Captain in a high volume facility.
Excellent oral and written communication skills.
Must be able to speak, read, write and understand English.
Use judgement and reasoning to cope with emergencies such as sudden illness, accident, or interrupted service.
Exceptional knowledge and understanding of various banquet and food service techniques and standards.
