07/07/2026
I'd like to correct the record because my business reputation matters.
Rooted Spud did not "no-call, no-show." at Burke's Repo Outlet Bike Night. The public record speaks for itself. My communication was public, timely, and documented, with multiple posts leading up to the event discussing the extreme heat, the possibility of cancellation, and ultimately the cancellation itself. I discussed the heat with the manager the day before, and again the morning of.
There is also important context that has been left out. I accepted this booking only a few days before the event after a manager contacted me because they still did not have a food vendor booked. Just days before a holiday weekend and their own event. During that initial conversation, I made it clear that an extreme heat wave was forecast and reminded him that my truck cannot safely operate in those conditions.
That was discussed from the very beginning—it was never a surprise.
I remained in communication throughout the process and made the difficult decision to cancel only when the conditions became unsafe. Characterizing that as a "no-call, no-show" is demonstrably false.
I understand people were disappointed, and I hate disappointing customers. But I will not accept responsibility for circumstances that were communicated from the outset or allow false statements about my professionalism to go unanswered.
My reputation has been built over four seasons on honesty, communication, and reliability. The documented timeline speaks for itself. As for the owner deciding to present an inaccurate timeline and attacking my business and professionalism? Well around here we prefer to 🌿