04/22/2026
Edit no.3:
We truly appreciate everyone who has shown support. Your kindness means a whole lot to us and we can’t express that enough. That said, we ask you to please not contact the guest!! Although it is public information as it’s up for anyone to see, we don’t want anyone to get into any trouble! Remember, we can’t fight hate with hate; we believe in accountability and can only wish her the best!!
Unfortunately, today several members of our team—including our assistant manager, busser, and cook—were placed in an uncomfortable and unacceptable situation at IHOP 1820.
From the moment this guest was seated, there were issues. While our busser was assisting a busy server by helping deliver drinks, the guest questioned her by repeatedly asking, “No English? No English?” in a tone that was clearly inappropriate. For clarity, our team member speaks and understands English well enough to communicate effectively with guests.
When the server approached the table and explained our “Spin the Wheel” promotion after the guest specifically asked, the guest ignored her and instead responded abruptly with, “I want water.” The remainder of the visit initially seemed manageable. The guest ordered steak tips and eggs (scrambled), and her daughter requested a waffle with blueberries inside—both of which were prepared as requested.
At IHOP, scrambled eggs are made using liquid eggs unless a guest specifically requests otherwise. This is our standard, and all of our cooks are trained consistently using the same recipes and procedures. We take pride in maintaining high standards in both food quality and cleanliness, as reflected in our inspection results.
After receiving her meal, the guest called the server back to the table and incorrectly accused us of using powdered eggs. She stated, “I asked for real eggs because I’m paying with real money,” despite not specifying any preference when ordering. Our team promptly remade her eggs using shell eggs to accommodate her concern.
When the corrected plate was delivered, the guest dismissed the server and later stated that the food was “disgusting.” The General Manager, who was dining in at the time, overheard and stepped in to address the issue and offer assistance. The guest continued to complain about the food and pricing.
As she was leaving, the guest looked into the kitchen, shook her head, and asked our general manager if there were “any Americans working here.” Our GM responded truthfully: yes, there are. We are a proud and diverse team, made up of individuals from different backgrounds. Many of our employees are Americans—some born here, others who have made this country their home.
Our GM stood up for the team and made it clear that where someone comes from is not relevant to the quality of service they provide. We are proud of our staff and the respect they show every guest, and we expect that same respect in return.
Edit: This is public information as the review is up on Google for anyone to see.
Edit no. 2:
We understand that some people may view this post as unprofessional, and we respect that perspective. However, we also believe that addressing discrimination and standing up for our team is important. We simply wanted to speak on what our team experienced and the difficult situation they were placed in.
Thank you, and we look forward to serving you with a smile on your next visit.
