07/14/2026
Real talk about rewards. You know what absolutely, unequivocally, wholeheartedly sucks? The current situation with our rewards program, when an anticipated frustrating 1-week hiatus for our program has turned into a 4-week shutdown. Sucks for you, sucks for us.
But first thing’s first: none of this is the fault of baristas, so please please do not take any frustration out on our cafe employees. There’s literally nothing they can do.
And while we’re excited about our new app, this whole rewards-still-down is a looming cloud over it all. We really did not consider this ongoing delay was possible, and to this very moment we’re not even sure why it’s happening. We’re staring at our inboxes for updates, and when some sliver of information comes, we’re responding in like 28 seconds with more questions.
All that being said, we apologize that a) your rewards are inaccessible, and b) you have not been able to accrue more rewards for the last 29 days. This whole data migration will bring your existing points back to life — any day now? — so those aren’t lost forever. For those who have sent kind messages, thank you — our Instagram message box is a dark place right now. We hope to have positive updates at any moment, and we’ll broadcast those when we do.
Thanks, and sorry.
-Brian
