26/03/2025
GrabFood PH
DTI Philippines
Bangko Sentral ng Pilipinas
UPDATE
Letās break this down again since you still havenāt sorted this out. From March 21 to March 27, youāve only managed to pay out March 24 and March 25. So where are the payouts for March 21, 22, 23, 26, and 27?
You claim payouts take 1 to 3 banking days, yet weāre way past that for multiple days now. What exactly is the delay? Why are we still waiting? And donāt bother sending another scripted responseāwe need real answers and proof of processing.
At this point, this isnāt just an inconvenienceāitās a serious financial issue affecting multiple businesses. If this isnāt processed today, it means another weekend delay, pushing our payouts even further into next week. That is inexcusable. You take your commissions on time, every time, but when itās time to pay us, all we get are delays, vague excuses, and zero accountability.
Since Grab is failing to uphold its responsibility, we will be escalating this issue to the Department of Trade and Industry (DTI), the Bangko Sentral ng Pilipinas (BSP), and any other relevant regulatory bodies that can step in and ensure merchants are paid what we are owedāon time. Enough is enough. Fix this now