Aigens

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Aigens Making dining easier, one restaurant at a time. We aspire to innovate the traditional F&B industry, which is behind in adopting technology.

Aigens aims to help restaurant industry become smarter with our including our Self Order Kiosk, Mobile Ordering solutions. The industry is desperately crying for disruption and we believe now is the tipping point.

21/09/2026

Since opening in Hong Kong, Torikizoku has partnered with Aigens to replicate its famous fast-paced, high-energy Japanese dining experience locally. From the moment guests sit down to their final checkout, we've built an all-in-one digital ecosystem to keep the drinks flowing, the skewers hot, and the kitchen perfectly in sync.

Here's how it works:

📱 Seamless Table Ordering via dedicated table tablets or simple QR code scans, letting guests order their next round of drinks or yakitori instantly without waiting for a server.

🍳 Custom Japanese-Style KDS tailored specifically to Torikizoku's workflow, keeping prep and grilling synchronized so every skewer hits the table at the perfect temperature.

💳 Smart Self-Checkout designed for fast table turnover. Guests simply scan their table QR at a dedicated terminal and pay independently through Aigens Pay using cards or e-wallets, no waiting on a server to close out the bill.

🤝 A Connected Ecosystem powered by Caterlord POS. Handheld staff terminals, Keeta delivery orders, and Mobile.Cards loyalty all run on one unified system, so every order and every guest is tracked in one place.

The result: faster table turnover, perfectly synchronized kitchen operations, and an authentic, high-volume izakaya experience right here in Hong Kong. With the tech running seamlessly behind the scenes, the Torikizoku team can focus entirely on great food and energetic hospitality.

👉 Want to build a custom omnichannel ecosystem for your restaurant brand?
Let's build a solution that fits your operations perfectly. Book a demo. 🎯
https://tinyurl.com/45xysf4e

27/08/2026

Running multiple restaurant concepts doesn't mean managing multiple loyalty systems.

Imagine your guests enjoying a unified experience across all your brands:
• I earned points at the café and redeemed them at the steakhouse! ⭐️🎯
• One app for all my favorite restaurants - so convenient! 📱✨
• No need for multiple apps - one login does it all 🏆💫

That's what a unified multi-brand loyalty program does. It allows you to consolidate customer data across your entire portfolio, create shared member wallets, and deliver personalized campaigns while respecting each brand's unique identity. 🧠📊

Instead of juggling separate apps, fragmented data, and missed cross-selling opportunities, operators can build stronger guest relationships and increase group-wide revenue. It's the smart way to scale your loyalty strategy and maximize every customer interaction. 🚀📈

Curious how to unify your loyalty across brands? 👀
Read the full guide: https://tinyurl.com/2r8e3kb9

05/08/2026

Long queues during peak hours cost you sales, stressed-out staff, and repeat visits.

Here's what it feels like when the fix is in place:
• "I ordered and paid in under 30 seconds!" ⏱️✨
• "The kiosk even suggested my favourite combo" 🍟🤖
• "I earned loyalty points without even trying" ⭐️🙌

Aigens combines kiosk and QR ordering, seamless payments, and built-in loyalty into one connected flow, so lines keep moving and every order builds toward a repeat visit. 🔒📊

Shake Shack has trusted Aigens since 2019, rolling out our Kiosk Ordering solution across 36 locations in Hong Kong, Singapore, and Macao — cutting wait times while keeping service smooth from order to kitchen. 🏆

👉 See how a unified kiosk + loyalty system works for QSR brands: https://tinyurl.com/3utk649y

03/07/2026

Switching platforms doesn’t have to mean losing your best customers.
Imagine migrating your loyalty program while your guests just experience a smooth upgrade:
• “All my reward points are exactly where I left them!” ⭐️🙌
• “Wow, this new app is so much easier to use” 📱⚡️
• “I didn't even have to re-register to keep my VIP status” 🏆🤝

That’s what a seamless loyalty migration does. It allows you to safely transition your valuable customer data, avoid system downtime, and ensure your loyal fans enjoy an uninterrupted, upgraded experience on a brand-new platform. 🔒🧠
Instead of worrying about lost points, frustrated diners, or technical headaches, operators can focus on launching better rewards and growing their community. It’s a stress-free way to upgrade your tech stack and elevate your digital hospitality. ✨📋

Curious how to plan the perfect move and avoid the common pitfalls? 👀
Dive into the full blog: https://tinyurl.com/33fbkxed

24/06/2026

The Coffee Club Thailand uses Aigens’ Mobile Ordering solution to modernize their all-day dining experience, allowing guests to order their favorites effortlessly while staff focus on delivering top-tier hospitality.

Here's how it works:
📱 Order natively inside The Coffee Club app, or simply scan a table QR code for quick browser access
🌐 Browse a fully bilingual menu (English and Thai) designed for both locals and tourists
💳 Enjoy a fast "Pay-First" checkout powered by Omise, eliminating the wait for the bill
👨‍🍳 Orders flow instantly through Minor Food's custom SDM proxy straight to the kitchen and baristas

The result: a smoother, highly efficient café environment. Customers can leave at their leisure, tables turn faster during peak hours, and staff are freed from the POS terminal to focus on what matters most: great food and service.

👉 Ready to elevate your café operations with a tailored omnichannel solution?
Chat with Aigens to design a mobile ordering journey that perfectly fits your brand. 🎯
https://tinyurl.com/yfdby2nx

22/06/2026

Ordering doesn’t have to mean scrolling.

Imagine your guests simply chatting to place an order:
“I feel like something spicy with chicken and rice” 🌶️🍗
“Show me vegetarian options under $80” 🥦💸
“What goes well with this burger?” 🍔❓

That’s what AI Chat Ordering does. It turns your digital menu into a smart, conversational assistant that understands natural language, is fully multilingual, and guides guests to the right items faster, directly inside your mobile ordering journey. 💬🧠

Instead of guessing where to tap next, customers can ask questions, discover new dishes, and get tailored suggestions in real time. It’s a new way to think about digital hospitality and menu navigation. ✨📋

Curious how it actually works and where it sits in the ordering flow? 👀

Dive into the full blog: https://tinyurl.com/ey4dk5rc

11/06/2026

Burger King Singapore partnered with Aigens to deploy a unified digital ordering ecosystem across 60 restaurants, spanning self-ordering kiosks, a branded mobile app, loyalty and payments.

Here’s how the setup works:
🖥️ Self‑ordering kiosks let guests browse, customise and order at their own pace, easing front‑of‑house pressure during QSR rush hours
📱 A new branded mobile app (launched January 2026) lets guests order ahead, skip the queue and enjoy a consistent menu wherever they are
🎁 Loyalty, memberships and promo codes all live inside the app, turning every order into a chance to reward repeat visits
💳 Integrated payments power secure, pay‑first flows at kiosks and in the app, so every order is paid, captured and reconciled automatically
🔗 All orders, menus, inventory and guest data flow back into Burger King’s existing RG POS, keeping information in sync across all 60 stores

The result is a single, connected platform for kiosks, app ordering, payments and loyalty, built for high‑volume QSR operations while keeping the guest journey simple, cashless and app‑driven.

👉 Want to see how kiosks, mobile and loyalty can work together like Burger King Singapore?
Book a demo with our team today: https://tinyurl.com/42crse6e

08/06/2026

It’s 9pm and your guest has just checked in after a long flight.
Are they really going to pick up the landline and wait on hold for room service? 😅

Today’s travelers are conditioned by seamless, on‑demand e‑commerce – and they now expect the same from in‑room dining. Hotels across APAC are quietly retiring the phone and transforming room service with QR code and mobile ordering, not only in the room but across the entire property.

In our latest guide, we explore how forward‑thinking hotel groups like Hyatt, Centara and Resorts World Sentosa are:

Meeting digital‑first guests with branded, app‑free QR ordering in the room, by the pool, in the lobby and throughout the property 🏨

Driving higher F&B spend through smart, context‑aware upsells and HD dish photography 💰

Reducing order errors and call volume with direct POS and PMS integrations 🔗

Unlocking flexible payments, charge‑to‑room and digital tipping with enterprise‑grade security 🔒

From poolside cocktails to multilingual in‑room breakfast, Aigens Mobile Ordering turns traditional room service into a scalable, data‑driven revenue engine that helps hotels monetize more guest moments in Singapore, Hong Kong, Bangkok, Jakarta and beyond.

📘 Read the full article:
👉 The Evolution of In‑Room Dining: How Hotels Are Transforming the Guest Experience with QR and Mobile Ordering
https://tinyurl.com/49jmkvdm

Ready to modernize in‑room dining and monetize your entire property journey?
Send us a message or book a tailored demo with our team today. 💬
https://tinyurl.com/ym2shfnw

29/05/2026

From HKU and CUHK to international schools and prestigious local secondary schools, Aigens is helping canteens handle thousands of orders every day — without the queues 🚀

When class breaks hit, demand spikes instantly ⏱️ Traditional cashier setups struggle to keep up. Aigens transforms canteen operations with a fully connected ecosystem built for speed, accuracy and scale.

What makes it work:
• Mobile & QR ordering 📱 – Order ahead, skip the queue
• Self-service kiosks 🎫 – Fast login with campus ID
• AI tray recognition 🤖 – Instant checkout, no manual scanning
• Smart weighing ⚖️ – Accurate pricing for every portion
• Fully connected system 🔗 – POS, kitchen and payments in sync

The result: faster service, smoother flow and a better dining experience for every campus ⚡

Trusted by top universities, international schools and prestigious local secondary schools across Hong Kong 🌏

Ready to upgrade your campus canteen?
Book a demo with Aigens today.
https://tinyurl.com/5h2dhvcd

21/05/2026

From Singapore to Hong Kong and Malaysia, leading F&B brands are partnering with Aigens to transform their ordering experience and drive real operational results. 🌏🍽️

• 🏨 Commonwealth Concepts (Singapore) — Streamlined POS, hotel PMS, and delivery platform integrations with a QR ordering system

• 🍜 Sukiya Hong Kong — Reduced wait times and boosted productivity with Mobile Ordering, Kiosk Ordering, and Food Aggregator integrations

• 🍗 The Chicken Rice Shop (Malaysia) — Rolled out Mobile Ordering across 120+ outlets, simplifying IT operations at scale

Want to see how Aigens can help your restaurants do the same? Book a demo with our team today: https://tinyurl.com/4cp7nhnn 🚀

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14/F, SML Tower, 165 Hoi Bun Road, Kwun Tong
Hong Kong

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