20/06/2026
【餐廳休息日記 #2｜她回來了】
上星期分享過一位香港女士的故事。
她吃完午餐後，與我們聊了很久。
從餐牌字體、凍檸茶的長匙羹，到客人用餐體驗，她提出了不少實際而細緻的觀察。
從 Sutton 的餐廳，到各自喜歡的咖啡店；
從「是不是當地人煮當地菜才最好吃」，聊到大家曾經吃過最驚喜和最失望的一頓飯。
最後，我們交換了好些推薦餐廳名單。
她亦推介我們去試試 Sutton 一間她很喜歡的 Café。
而我們也分享了自己常去的小店。
老實說，那天之後，我們團隊討論了很久。
有些事情未必能立即做到，但有些事情，我們決定先試試。
於是，我們把牆上的大字餐單重新整理，加入中英文版本。
我們也為凍檸茶添置了長匙羹。
一星期後，她再次走進餐廳。
還未坐下多久，她便留意到新的餐單。
之後凍檸茶送到桌上時，她看著杯中的長匙羹，笑了一笑。
她說：
「檸檬茶好喝！」
接著又有點不好意思地說：
「上次是不是給了太多意見？」
我們連忙回答：
「完全不會。」
其實對於小店來說，最珍貴的從來不只是讚美。
而是有人願意花時間觀察、願意坦白分享自己的感受。
更難得的是，這些意見並不是站在批評的角度。
而是站在希望小店變得更好的角度。
很多時候，我們以為自己是在經營餐廳。
但有時候更像是在透過食物，認識一群原本不會相遇的人。
謝謝這位客人。
也謝謝每一位曾經給我們意見、鼓勵和支持的人。
即使休業期間，我們仍然會記住這些相遇。
Restaurant Diary #2 | She Came Back
Last week, we shared the story of a Hong Kong guest who stayed behind after lunch to share some thoughtful feedback with us.
From menu readability and iced lemon tea spoons to customer flow and dining experience, she offered observations that were both practical and incredibly detailed.
To be honest, our team spent quite some time discussing her suggestions afterwards.
Some changes would take longer.
Others, we decided to try immediately.
So we redesigned our large wall menu and introduced bilingual Chinese-English versions.
We also started serving our iced lemon tea with a long spoon.
A week later, she returned.
It didn't take long before she noticed the new menu.
And when her iced lemon tea arrived, she smiled as soon as she spotted the spoon.
"The lemon tea tastes even better now," she said.
Then, slightly embarrassed, she added:
"I hope I didn't give too many comments last time."
Our answer was immediate.
"Not at all."
For a small restaurant, the most valuable thing isn't simply praise.
It's when someone takes the time to observe, reflect, and share their experience honestly.
Even more valuable is when that feedback comes from a place of goodwill rather than criticism.
We ended up chatting for quite a while again.
About restaurants in Sutton.
About favourite cafés.
About whether local food is always best cooked by locals.
And about some of the best—and worst—meals we've each had.
By the end of the conversation, we had exchanged a long list of restaurant recommendations.
She recommended one of her favourite cafés in Sutton.
We shared some of our own hidden gems too.
Moments like these remind us that running a restaurant isn't only about serving food.
Sometimes it's about meeting people who otherwise would never have crossed our path.
Thank you to this guest.
And thank you to everyone who has supported, encouraged, and helped us improve along the way.
Even during our break, these are the moments we remember most. ✨
