28/05/2025
How to respond to Uber Eats:
Depending on where you’re seeing the question (app, email, form, etc.), you can write something like:
📄 Sample Answer:
“I am currently the only person working on this account. I do not have a substitute, and I complete all deliveries by myself.”
If they require a yes/no answer:
• Select “No” when asked “Do you use a substitute?”
• Or choose: “I do not have a substitute” (if that option is available)
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🛠️ Still having trouble?
If Uber Eats is blocking your account or won’t let you continue without answering:
1. Go to the Help section in the Uber Eats Driver app
2. Tap: Account > I have an issue with my account
3. Write:
“Uber Eats is asking about a substitute. I do not have one, I work alone and complete deliveries myself. Please help me proceed.”
You can also contact them through the website support or at a local Greenlight Hub (if available in your city).
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📱 1. In-App Support (Recommended)
The most direct way to reach Uber Eats support is through the Uber Driver app:
1. Open the Uber Driver app.
2. Tap the menu icon (☰) in the top-left corner.
3. Select “Help”.
4. Choose the topic that best matches your issue or scroll down to “Account and Payment Options”.
5. If you don’t find a suitable topic, select “Something Else” to describe your problem in detail.  
Uber aims to respond within 24 hours, and you’ll receive a notification in the app and an email when they reply. 
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🌐 2. Online Help Portal
You can also contact Uber Eats support through their online portal:
1. Visit the Uber Help Centre.
2. Log in with your Uber account credentials.
3. Navigate to “Driving and Delivering” or “Uber Eats”, depending on your role.
4. Browse through the topics or use the search bar to find your specific issue.
5. If needed, submit a question or report an issue directly through the portal.   
This method is suitable if you prefer using a desktop or laptop.
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📧 3. Email Support
For non-urgent matters, you can email Uber Eats support:
• Email Address: [email protected] 
In your email, include:
• Your full name and contact information.
• Your Uber Eats account details.
• A clear description of the issue you’re facing.
• Any relevant screenshots or documentation. 
Uber typically responds to emails within 24 hours. 
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🏢 4. In-Person Support (Greenlight Hubs)
If you prefer face-to-face assistance, you can visit an Uber Greenlight Hub:
1. Go to the Uber Greenlight Hub appointment page.
2. Book an appointment at your nearest location. 
Greenlight Hubs are staffed with Uber experts who can assist with account issues, including problems related to substitutes.
https://help.uber.com/en-GB/driving-and-delivering/article/contact-support?nodeId=ebb17492-7a4d-4509-be19-fdcead1f53f1
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If you need assistance drafting a message to Uber Eats support regarding your substitute inquiry, feel free to ask!
