31/08/2026
❤️ A SINCERE APOLOGY FROM LONG’S CAFÉ ❤️
Yesterday was, quite honestly, one of those days we wish we could rewind.
The amount of mistakes that happened yesterday was unacceptable, and I want to be completely honest with our customers about that.
Food went out missing meat from meals. Orders were wrong. There were arguments in the middle of the kitchen. Things that simply should not happen in a professional kitchen happened yesterday.
And I also want to apologise to all of our Just Eat customers who were affected yesterday. We know some of you experienced long waits, missing items, incorrect orders and a service that simply wasn't up to scratch.
We also had a delivery driver who simply didn't turn up — not even the courtesy of letting us know. That left us with just one driver for the entire day. Eventually, I had no choice but to leave the café myself to go out delivering, which unfortunately meant leaving the café with less experienced staff than I would normally have working unsupervised.
And I accept responsibility for that. I'm the boss, and ultimately the responsibility sits with me. But yesterday put us in a situation where there really didn't seem to be another option.
That doesn't excuse the mistakes, though.
To every customer who received the wrong meal, had something missing, waited longer than they should have, or simply had a disappointing experience yesterday:
I am genuinely, deeply sorry.
I honestly can't put into words how embarrassed and disappointed I am about yesterday. We pride ourselves on our food, our service and looking after our customers, and yesterday we fell well short of the standards I expect from Long's Café.
But we're not going to just apologise and carry on as normal.
🔴 From now on, Sundays will have THREE delivery drivers.
🔴 We're currently looking for a second carvery unit, so we can increase our capacity and make sure we're properly equipped for busy Sundays.
🔴 We're also tightening up how the kitchen and front of house are managed so that yesterday's chaos does not happen again.
To those of you who were patient, understanding and supportive yesterday — thank you. ❤️
And to those of you who were let down, including our Just Eat customers — I'm truly sorry.
Yesterday was embarrassing.
Today, we learn from it, we fix it, and we do better.
Thank you for continuing to support Long's Café. ❤️