The Ghost Kitchen

The Ghost Kitchen We’re the Ghost Kitchen, currently popping up with crazy dining nights all ove the place 😎

Good morning all… Refund update.I have received notification that my accounts that were restricted are now FINALLY being...
10/12/2025

Good morning all…

Refund update.

I have received notification that my accounts that were restricted are now FINALLY being opened and the funds released allowing me to complete the last wave of refunds to people before the accounts are closed.

There are a few things to check and cross reference, such as chargebacks but i aim to start processing the final refunds in the next few days and will be posting up a more detailed statement later…

Just wanted to keep you in the loop

24/10/2025

Morning everyone.

I just wanted to update people.

As you know the issue we had with the payment systems and accounts crippled what we do, it left us unable to access funds, issue refunds or operate.

Over the last couple of months we’ve been working with the payment company to resolve the problems and get refunds and payments issued.
Every time I think we are getting there it’s one step forward, 2 steps back.

They begin to issue refunds and payments, then stop again.

I know the vast majority of refunds have been issued but I am also aware that some haven’t. I’m also aware that some people who have done charge backs have been informed I have disputed them.

For the record, I can’t actually access the platform to dispute chargebacks and your bank will still process legitimate ones.

I have raised the dispute with the financial ombudsman and after the intervention the payment providers and accounts have stated that they cannot issue further refunds due to lack of supporting evidence (evidence that was provided, frustratingly the same things they required for successful refunds already done). I was told they would also contact disputes, but appears they have not.
Following on from this, they have agreed to close all accounts, and release outstanding funds to me.

I’m awaiting confirmation of the account closure date and have been advised that I’ll be given that information in the next few days. Once the account is closed and funds released I will be spending a day or two completing the list of refunds for people they were unable to issue them too.

It’s clear that ghost kitchen will not reopen, the mess this has caused makes it impossible.
I still get inboxes asking if I’m able to cater for functions or private parties, they are very kind but at the moment I’m not taking any further work.

I am doing a small amount of work consulting for other venues, supporting them in setting up etc
These are not my company, Ghost Kitchen is not operating kitchens at present.

If anyone needs to reach out, or remind me they still need a refund, please do… I have the List from the payment company, but not faithful it’s complete.

This Saturday… Steak & Asian 👻
09/09/2025

This Saturday… Steak & Asian 👻

09/09/2025

Still got a couple of refunds haven’t been actioned… when we send out a payment link it give the option for paying on card, or direct transfer. If you haven’t received a refund and it was by direct transfer please drop me a message so we can get the additional details we need. Thanks 🙏

Saturday Night Pop Up!I’ll be running 2 Menus…Steak 3 Ways AND Asian!!Just pick which menu youd like when booking (we ki...
09/09/2025

Saturday Night Pop Up!

I’ll be running 2 Menus…

Steak 3 Ways AND Asian!!

Just pick which menu youd like when booking (we kinda need to know how much of which to prep and don’t want a mountain left over) Asian is minimum of 2 people.

Happy to do kiddie portions for the little ones.

Anyone wanting to transfer from a cancelled night, or take me up on an offer I’ve sent them, feel free.

Drop an inbox to book.
Happy to offer Asian as takeaway also.

Steak Saturday Pop Up.
Beef 3 ways…

Steak Tartare… delicious classic with crisp breads. I lightly cook my steak to medium rare before trimming, so in fact the steak isn’t raw, it’s perfectly cooked and soft, with tangy pickles, and herbs.

Steak
This time we’ve got something special… aged dairy beef!
Dairy beef has a gorgeous flavour and a richer fat cap to melt into the meat as it cooks.
No chargrill here, I’ll be cooking them the best way… in a pan for full contact to build a tasty crust… based in butter, with a little salt, garlic, thyme and BUTTER.

We’re serving that with our boozy peppercorn sauce. Rocket and Sun Blushed Tomato salad

Bone Marrow Dauphinoise and triple cooked fries with beef salt for the table.

We’ll finish with our beef fat sticky toffee served with whisky toffee sauce.

Price is £45 per person for 3 courses of some of the best beef you can find.
Tables from 5-9pm
If you’d like to book tickets, drop me a message.

Asian….

Asian style Sticky Soy steak.
Prime sirloin, sliced and served pink, drenched in a soy, honey and chilli dressing, fresh chillies and green onions, a little lime zest.

Crispy Pineapple and Satay Chicken. Crispy chicken tossed in a sweet punchy pineapple glaze, finished with a peanut satay sauce, a sprinkle of sesame and fresh herbs.

Katsu Chicken curry, crispy chicken, katsu style curry sauce, sesame and house pink pickles. A Ghost Kitchen classic!

Sticky Ribs. Pork Ribs, slow cooked in soy, ginger and 5 spice, and covered in a rich sticky Asian honey sauce.

Steamed rice
Soy, Ginger & Garlic Greens

Dessert… pineapple poached in 5 spice and rum, vanilla ice cream and a drizzle of miso caramel.

£35 per head.

Thinking about a Sunday roast? Still have a few spots left today between 12-4pm. 10 mins from BW, proper pub roast done ...
07/09/2025

Thinking about a Sunday roast? Still have a few spots left today between 12-4pm. 10 mins from BW, proper pub roast done right. Drop me an inbox.

Thanks for all the lovely message this weekend…There is still a little space for a proper pub roast tomorrow… some amazi...
06/09/2025

Thanks for all the lovely message this weekend…
There is still a little space for a proper pub roast tomorrow… some amazing meats and incredible sides made with a little extra love and effort…
Just a 10 mins drive from BW
If you’d like a table drop me a message ❤️👻

Morning AllThank you for all the messages over the last few days, it’s massively appreciated.I’m hoping that by the end ...
01/09/2025

Morning All

Thank you for all the messages over the last few days, it’s massively appreciated.

I’m hoping that by the end of this week Ghost Kitchen will have sorted out its issues and can start working toward what it does best, cooking.

it all starts with a menu. I’ll be hosting pop ups this weekend. It wouldn’t be right to pre sell tickets and as we can’t current process payments the venue will be doing it on our behalf on the evening, all you need to do is book and turn up.

Some people will question why we’re doing a pop up whilst we still have our payment/admin issues. Well, a few reasons. 1, it’s important to show we are still here, cooking. The school holidays and my personal life have been manic, but I want to get back to creating quirky food like you’ve never had before… if Ghost Kitchen is to bounce back, it has to start somewhere. 2) I miss cooking for you. 3) even though refunds are being processed, I know it’s not always that straight forward. Just this weekend we had a message from someone who charged back 5 months ago… we were charged, the money taken from our account, we were notified they’d been successfully refunded… and 5 months later they say they haven’t. Trading allows the business to pick up the slack and refund people like this in the mean time, while we dispute these issues with the payment platform.
This helps GK get back to what it’s does best, without ignoring the payments issue and making sure they are resolved as quickly as possible.

So… Friday and Saturday… venue 10 mins from BW, easy drive, plenty of parking.
We’re going with our most popular menu, the Asian one. It’s priced at £27.50 per head.
Sunday, if there is demand, I’ll be doing the best roast you’ve ever had… I won’t be taking many bookings for Sunday, because there needs to be a real focus on it being perfect. No half arsed potatoes, no pasty looking carrots… just every element being perfect, with the most incredible gravy cooked for over 24hrs. £24.50

Friday and Saturday 5-9pm
Sunday 12-4pm
Menus below, if you want to reserve a table and help a little business get back on its feet… drop us a DM. It might take me a day to get back to you.. messages are kinda manic, but I will 👻

Asian night

Katsu chicken, crispy chicken breast fried until golden and finished with our Katsu style curry sauce, sesame seeds and our signature pink pickles.

Korean fried chicken, juicy chicken thigh, floured and fried before being dipped in a gochujang, honey and mirin glaze and finished with spiced kewpie mayo, sesame and spring onions.

Korean bbq pork belly, slow roasted pork belly cooked for 8hrs with Korean chilli flakes and finished with a moorish sticky Korean glaze.

Duck duck fries, our all time best selling classic of fries topped with slow roasted Chinese duck, hoisin sauce, sesame and our signature pink pickles.

Satay Chicken, does that it says in the tin, peanut satay, sesame and miso dip.

Soy & Ginger fried cauliflower, another classic… I don’t cook this enough and it’s one of my favourites… crispy fried cauliflower finished with a light sauce of fresh ginger and herbs, honey and soy sauce.

Crying Tiger Beef, onions, garlic and ginger sautéed with strips of prime beef, a splash of sesame for a nutty depth, soy for salt and finished with a crying tiger sauce, a sweet and sour sauce made with green herbs and a hint of chilli.

Steamed Rice

Sunday Lunch

Slow Roasted Fennel & Sage Pork Belly Porchetta
Or
Picanha of Beef Roasted with Garlic & Herbs, Served Pink and Brushed with Mustard & Parsley.

Served With
Beef Dripping & Marmite Roasties. 8hr Stock Pot Carrot Glazed with Garlic & Thyme Infused Honey, Parsnip Cream, Tenderstem, Homemade Yorkie and Bone Marrow & Merlot Gravy.

Truffled Vintage Cheddar Cauliflower Cheese

30/08/2025

Wow… what a crappy several weeks.

Having to cancel several pop ups led to such huge problems with our payments platform, issues with refunds, suggestions that somehow the ghost kitchen was ghosting everyone and doing a runner with people’s money and even the breakdown of my marriage… not really a price worth paying for the trying to open a small business, but that’s where we are.

I’m honestly not sure where we go from here.

Payments platform are handling refunds, not as quick as I’d like, but they are.

I just don’t know if ghost kitchen has a future.
I have cooked for thousands of you, but I’ve let a small handful of you down, and for that I’m sorry.

I’d love ghost kitchen to get back to where it was a year ago, a fun small business that focused on community.
But equally the stress has obviously taken its toll.

I’m just not sure if the support is there.

I have been offered a small venue who will host my pop ups while ghost kitchen gets back on its feet, I can host pop ups Friday, Saturday and Sunday…
We cannot process payments at the moment, nor given previous cancelled events or the issue with refunds would it be appropriate to, but the venue has offered to process them for us on the night.

I’m going to say, our inbox is open… if you’d like to come and help a small business get back on its feet, drop us an inbox and I’ll send you details and menus for the coming weeks.
I’m still working my way through a stack of messages, while working an 80hrs week, so replies might not be as quick as they used to be
I’ll post them up here later too.
I’d hate for the last few weeks to be the legacy of the ghost kitchen when it’s spent the last year being something so amazing in the community, supporting so many people.

Hopefully enough of you still love the food 👻

29/08/2025

Morning everyone…

Just wanted to give a quick update on refunds.

As most of you are aware, after our last event we began issuing refunds. At the same time some people put through chargebacks. Chargebacks on tables who hadn’t been refunded went through, but naturally we disputed several that had been refunded.
This caused an issue with our merchant and payments platform resulting in our account being restricted and huge bulks of payments being stuck in limbo.

We have been verifying each transaction with the merchant and once they are happy they are continuing to process the payments.

This is frustratingly slow, to date and including this week they have issued 19 refunds, there are still 13 left to process which from what I can see get done on Fridays and Mondays.

I completely understand how frustrating this is, and I cannot pick and choose which ones they process first, although I can flag certain ones up and ask them to look.

I have been told that they expect all the outstanding payments and refunds to be processed by 7th September. Given the frequency of payments I’d expect some people will see them processed today, Monday and the last few at the very latest, Friday the 5th.

Not having access to our accounts has had a massive impact on running Ghost Kitchen, it’s meant we’ve pretty much had to grind to a halt.
This has then led to people thinking I’ve dropped off radar, that’s not the case…. It’s the school holidays, I’m playing dad and have other work commitments.

However, we will be hosting a series of pop ups over the coming weeks once we’ve misted past the drama of refunds. These events will NOT be prepaid, but we will ask that if you do book and can’t make it, let us know so we aren’t prepping food we don’t need.

Over the last year we’ve done so much to support the local community, worn out heart on our sleeve and done so much good… and it’s all from your support.
I know a you’re frustrated, I am too… but hopefully this will be sorted very shortly and we can get back to cooking food and making up for the issues we’ve had.

Just a handful of spaces left for next Monday & Wednesday ALL YOU CAN EAT STEAK in Hedge End. Might be a few more spaces...
12/08/2025

Just a handful of spaces left for next Monday & Wednesday ALL YOU CAN EAT STEAK in Hedge End.

Might be a few more spaces made available later, but waiting for people to rebook missed nights.

If you want one of the last tables, drop a DM.

Still plenty of space on Friday and Saturday on Oxford Street 👻

Next weeks Hedge End Steak Nights are 30% sold out. DM for spaces.
11/08/2025

Next weeks Hedge End Steak Nights are 30% sold out. DM for spaces.

Address

Trinder House (bottom Of Free Street)
Bishops Waltham
SO321EE

Opening Hours

Monday 6pm - 8pm
Tuesday 5pm - 8pm
Friday 5pm - 8pm
Saturday 5pm - 8pm
Sunday 10am - 2pm

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